Right of Withdrawal

As a consumer, you have the right to withdraw from your purchase agreement within 14 days without providing any reason. This withdrawal period starts from the day you or a designated third party (other than the carrier) take physical possession of the goods.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement (e.g., a letter sent by post or email) before the withdrawal period expires.

Contact Information:

  • Company Name: Dermatelia
  • Email Address: [Insert Email Address]
  • Phone Number: [Insert Phone Number]
  • Postal Address: [Insert Business Address]

You may use the model withdrawal form provided below, but it is not mandatory.

Consequences of Withdrawal

  1. Refunds
    If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for additional costs arising if you chose a delivery method other than the least expensive standard delivery offered by us).

    Refunds will be made without undue delay, and no later than:

    • 14 days after we receive the returned goods; or
    • 14 days after you provide evidence that you have returned the goods; or
    • 14 days after we are informed of your decision to withdraw, whichever is earlier.

    Refunds will be processed using the same payment method used for the original transaction unless expressly agreed otherwise. No fees will be charged for the reimbursement.

  2. Return of Goods
    You are responsible for returning the goods to us without undue delay and, in any event, no later than 14 days from the day you inform us of your decision to withdraw. You will bear the direct cost of returning the goods.

    Return Address:
    [Insert Return Address]

    Please ensure that the products are returned in their original packaging and in unused condition to qualify for a refund.

  3. Deductions for Damaged or Used Goods
    We may deduct from the refund any loss in value of the goods if the goods are handled in a way that goes beyond what is necessary to establish their nature, characteristics, and functioning.

Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to:

  • Sealed products that are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery.
  • Goods that are made to your specifications or are clearly personalized.
  • Goods that deteriorate rapidly or expire quickly.