Privacy Policy

Dermatelia (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you use our website and services.

1. Information We Collect

We may collect the following types of personal data:

1.1 Information You Provide Directly

  • Name, address, phone number, and email address (e.g., when creating an account or placing an order).
  • Payment details for purchases (e.g., credit card information).
  • Any information shared through customer service inquiries or feedback forms.

1.2 Information We Collect Automatically

  • IP address, browser type, operating system, and device information.
  • Browsing behavior, such as pages viewed and time spent on the website.
  • Cookies and similar technologies to enhance website functionality (see Section 7 for more details).

1.3 Information from Third Parties
We may receive data from payment processors, delivery partners, or advertising networks to facilitate transactions and improve services.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: To process, deliver, and manage your orders.
  • Customer Support: To respond to inquiries and provide assistance.
  • Marketing: To send promotional messages, newsletters, and offers (with your consent).
  • Website Improvement: To analyze usage trends and enhance the user experience.
  • Legal Compliance: To meet legal obligations and enforce our terms and conditions.

3. Legal Basis for Processing (For EU Residents)

We process your data based on:

  • Contractual Necessity: To fulfill your orders.
  • Consent: For marketing and optional communications.
  • Legitimate Interest: To improve our services and prevent fraud.
  • Legal Obligations: To comply with applicable laws and regulations.

4. Sharing Your Information

We may share your information with:

  • Service Providers: Third parties that assist with payment processing, shipping, and IT support.
  • Business Partners: For marketing campaigns (with your consent).
  • Legal Authorities: When required to comply with legal obligations.

We do not sell your personal data.

5. International Data Transfers

If you are located in the European Economic Area (EEA), your data may be transferred to countries outside the EEA. We ensure such transfers are conducted in compliance with applicable laws and safeguard your privacy.

6. Your Rights

Depending on your location, you may have the following rights:

6.1 EU Residents (GDPR):

  • Access your data.
  • Rectify inaccurate data.
  • Erase your data (“right to be forgotten”).
  • Restrict or object to data processing.
  • Data portability.

6.2 California Residents (CCPA):

  • Request to know what personal data we collect.
  • Request deletion of your personal data.
  • Opt out of the sale of your personal data (we do not sell data).

To exercise these rights, contact us at [Insert Email Address].

7. Cookies and Tracking Technologies

Our website uses cookies to:

  • Remember your preferences.
  • Track website usage for analytics and advertising.

You can control or disable cookies through your browser settings. For more information, refer to our Cookie Policy.

8. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no method of transmission or storage is 100% secure.

9. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Effective Date."

11. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact us:

  • Email: [Insert Email Address]
  • Phone: [Insert Phone Number]
  • Address: [Insert Business Address]